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FREQUENTLY ASKED QUESTIONS
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Can I request a small or large cap?Our Stock Size is Medium which is 22.5 inches. Our wigs have combs, elastic bands, and or adjustable straps inside. For full lace wig and lace front wigs the cap size can not be changed. For 360 wigs, Bob wigs, and customized wigs the small size is 21.5 inch and large size is 23.5 inches. (Please know your wig cap size if ordering small or large as we are not responsible for caps being too large or too small) Special size orders will require an additioal 4-8 days An additional fee of $15 will be added to the overall cost of your purchase. For small or large caps please select "customize order" option before check out.
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Is your hair 100% human?Yes! Our hair is 100% Virgin Brazilian!
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What is the difference between 360 wig and full lace wig?Both 360 wigs and the full lace wig are both 100% human full lace wigs. The 360 wig is a pre plucked 360 frontal with bundles sewn in. The lace is around from the forehead to the back of the head, but not include the middle head. When you put upward the hair, you can see a little track, which doesn't affect usage. Full lace wigs are lace around the edges and the middle.
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Do your wigs get tangled or shed?You will only experience tangling or shedding if you do not take the proper care of your wig. Please follow a maintenance routine to keep the quality of your wig. Suggested Maintenance: Shedding and tangles can also be caused by dry hair. Please make sure to wash & condition your hair at least once a week (we recommend twice). Brazilian virgin hair needs to be combed from time to time. Consult your stylist for further suggestions. If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it frizzy and feel like it is tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, as with our natural hair, the hair will be damaged by the chemicals from leaving it too long. When sleeping tie down your edges with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
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What color is the wig of the lace?The type of lace of the wig is included in each wig description. The Swiss Lace comes in meduim brown. For an even more undetectable look we offer our Top Swiss lace which is a transparent HD lace.
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Can your hair be dyed? DOes K & S dye it for me?Our wigs and bundles can be dyed. We offer a large variety of colored wigs. At this time we do not offer the service of custom dying of wigs or bundles.
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What is the density of the wigs?We offer 150% and 180% density wigs.
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